About Us
Welcome to WiMedia CRM — a cutting-edge customer relationship management platform designed to empower businesses across Indonesia and beyond. Built with scalability, security, and user experience in mind, our CRM helps sales teams, marketing departments, and customer support professionals streamline workflows, deepen client engagement, and drive measurable growth.
Our Mission & Vision
Our mission is to democratize enterprise-grade CRM capabilities for SMEs and growing enterprises by delivering intuitive, cloud-native tools backed by local expertise and global standards. We envision a future where every Indonesian business — from startups to established brands — leverages intelligent CRM technology to build lasting customer relationships and sustainable competitive advantage.
Who We Are
WiMedia CRM is developed and maintained by WiMedia Technologies, a Jakarta-based software company founded in 2019. Our team comprises seasoned CRM architects, data security specialists, UX designers, and customer success advocates — all united by a commitment to ethical technology, data privacy, and customer-centric innovation.
Core Values
- Integrity: We uphold transparency in pricing, data handling, and service delivery.
- Excellence: Every feature is rigorously tested, every update optimized for performance and accessibility.
- Empowerment: We invest in training, documentation, and responsive support to ensure your team thrives.
- Sustainability: Our infrastructure is hosted on energy-efficient, ISO 27001-certified cloud platforms.
Compliance & Trust
We adhere strictly to international data protection standards and Indonesian regulations, including PDP Law (UU No. 27/2022). All customer data is encrypted in transit and at rest, with granular permission controls and audit logging. Our practices are independently verified annually.
Key Resources
For technical inquiries or account support, email us at support@crm.wimedia.biz.id. Our support team responds within 2 business hours during Jakarta business hours (GMT+7, Monday–Friday, 8:00 AM–5:00 PM).
Last updated: March 15, 2025