Privacy Policy

Privacy Policy

Last updated: March 15, 2025

This Privacy Policy explains how WiMedia CRM (operated by WiMedia) collects, uses, discloses, and safeguards your personal information when you use our customer relationship management platform at https://crm.wimedia.biz.id. By accessing or using our services, you agree to the terms outlined herein.

Information We Collect

We collect information in the following ways:

• Personal Identification Information: Name, email address, phone number, company name, and job title when you register, contact us, or use our services.
• Usage Data: IP address, browser type, operating system, pages visited, time spent on site, and interaction with features — collected via cookies and analytics tools.
• Account and CRM Data: Contact lists, interaction logs, notes, and other data you upload or generate while using the platform, stored securely in your account.

How We Use Your Information

We use collected information to:

1. Provide, operate, and maintain our CRM platform.
2. Process registrations, subscriptions, and support requests.
3. Improve user experience, functionality, and security.
4. Send administrative communications (e.g., service updates, security alerts).
5. Comply with legal obligations and enforce our Terms & Conditions.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited cases:

• With trusted service providers (e.g., cloud hosting, security, analytics) who process data on our behalf under strict confidentiality agreements.
• When required by law or to protect our rights, users, or the public.
• In connection with a business transfer (e.g., merger, acquisition), with notice to affected users.

Data Security

We implement industry-standard technical and organizational measures—including encryption (TLS 1.2+), secure authentication, regular security assessments, and access controls—to protect your data from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You may:

• Access, correct, or delete your personal data by logging into your account or contacting support@wimedia.biz.id.
• Opt out of marketing emails using the unsubscribe link in any communication.
• Request a copy of your data in a structured, machine-readable format.
• Withdraw consent where processing is based on consent (without affecting lawfulness of prior processing).

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance performance, analyze usage, and personalize your experience. You can manage cookie preferences via your browser settings. Essential cookies are required for core functionality and cannot be disabled.

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised terms.

Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact our Data Protection Officer at support@wimedia.biz.id or visit our Contact Us page. You may also review our Disclaimer and Terms & Conditions for additional context.